Product Return Approval Conditions
The return or refund will be entertained by us provided the following conditions are met:
Product Mismatch
In case of an incorrect delivery of the chosen type of parquet floorings, we will replace the product or initiate the refund process accordingly.
Where the mistake lies on our end, Parquet Floorings takes full responsibility, and customers shall not bear any extra costs involved in return or replacement of the product.
Faulty/Defective Parquet Floorings
Any delivery that comes with faults in manufacturing, damage, cracking, scratches, or any other defects will be considered eligible for a return or replacement.
We recommend the customer raise any issues in relation to the delivery straightaway after delivery and send proof in pictures or videos form to verify the issue. The faulty parquet materials shall then be replaced or refunded free of extra cost.
Unopened and Unused Items
Customers who are asking for an exchange as a result of change in design, color, or preferences are eligible for such an exchange provided that the parquet flooring product is unopened, unused, and in its original state.
Exclusions from Return and Refund Policy
Not all orders are subject to return or refund policy due to particular customization requirements or usage of the product.
Customized Parquet Flooring Order
The flooring material which is made in accordance with a particular customized order or specially cut based on customer’s requirements is non-refundable. It means that customers won’t get their money back unless there is some manufacturing defect.
Special, Promotional, and Discounted Products
Parquet flooring products which are bought as a result of a particular promotion, special or discounted deal are not eligible for return. The only case when customers can get a refund or a replacement is an error in manufacturing of the product.
Used or Installed Flooring Material
Parquet flooring products which have been already installed, modified, or used are not subject to any returns or refunds. Customers are supposed to examine all flooring materials carefully before installation.
Procedures to make Return and Refund Request
The following procedure needs to be followed by customers while making the return or refund request.
Step 1: Contact Customer Support
Customers can contact our customer service by either email or call providing order details and reasons for their request.
Call: +971521879935
Email: info@parquetfloorings.ae
Step 2: Provide Product Details and Proof
Sometimes customers will have to provide photos or videos as proof of defect in products, damage during deliveries that are related to the concern.
Step 3: Return Confirmation Approval
Our quality inspection team verifies the provided information and inspects the product condition before approving the final return, replacement or refund.
Timeline for Processing Returns and Replacements
Total return and replacement process can take around 10-14 business days based on inspection of product, verification process and order conditions.
- Refunds will be approved after completion of product evaluation.
- Replacement will be done considering availability of product in stock.
- Damage caused by Parquet Floorings will include delivery and packaging free.
- Changes in personal preferences will include transportation costs.
